Editorial summary

The company is seeking an Officer for Customer Service (Trade) within the Group Tech & Ops division to support clients with daily trade transaction inquiries via phone and email. The role involves recording call details, acting as a trade advisor, coordinating with stakeholders, and ensuring timely reporting and KPI monitoring. Candidates should possess a good understanding of trade products and hold a diploma or Nitec with at least one year of relevant experience. Compensation details are not specified.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 12845 first appeared in Job-Q.com on 07 Jun 2026]

Job Description

Responsibilities: 

• Support clients on the day to day Trade transaction queries on phone or emails
• Record all calls information according to standard operating procedures
• Acts as a Trade advisor on various Trade products enquiries
• Work closely with various stakeholders to ensure client’s requests are fulfilled
• Ensure timely and accurate delivery of reporting and monitoring of department KPIs
• Identify and escalate client issue if any
• Provide excellent customer service to all clients

Requirements: 

• Good understanding of various Trade products
• Diploma holder or Nitec with 1 year of working experience ideally
• Great Customer Service on Trade Products
• Have Trade knowledge or customer services experience
• Able to work independently with excellent verbal and email-writing skills
• Able to interact effectively with internal & external parties of all levels

Additional Requirements

Scam prevention reminder: You should not make any pre-payment when applying for any job.

Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf