Editorial summary

The company is seeking an Operations Executive / Customer Service Executive for air freight operations at Changi Airfreight Centre. The role involves managing the entire air freight shipment process, coordinating with airlines and freight partners to ensure timely delivery. The position offers a basic salary of up to $2800, plus variable bonuses, with working hours from 1:00 PM to 9:00 PM, Monday to Friday, and half-day on Saturdays. It is a permanent role requiring effective communication and logistics management skills.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 11762 first appeared in Job-Q.com on 01 Jun 2026]

Job Description

• Industry/ Organization Type: Transportation/Logistics
• Position Title: Operations Executive / Customer Service Executive – Air Freight
• Working Location: Changi Airfreight Centre
• Working Hours: 5.5 days (Monday to Friday: 1.00PM – 9PM) (Saturday – half day, on remote standby)
• Salary Package: Basic Salary up to $2800 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Oversee and manage the complete life cycle of air freight shipments, from origin to final destination, ensuring on-time performance.
• Act as the primary liaison, coordinating effectively with airlines, freight forwarders, and ground handling teams to guarantee seamless movement and timely delivery of goods.
• Provide proactive and responsive customer service, quickly addressing client inquiries and effectively resolving any shipment-related issues or delays.
• Ensure the accuracy and integrity of all shipment records and documentation, including arranging necessary customs paperwork and creating Air Waybills.
• Collaborate with internal teams to streamline processes, identify opportunities for efficiency gains, and propose improvements to enhance overall service quality.
• Support projects and other ad-hoc tasks assigned by the Manager.

APPLY NOW!!!

• Minimum 1–2 years of experience in logistics, air freight operations, or customer service.
• Prior knowledge of air freight documentation, systems, and standard operating procedures is a plus, but not mandatory.
• Proficient in Microsoft Office.
• Candidates without relevant experience are welcome to apply. Training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79351 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

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