Job description

Order Fulfilment Specialist (Customer Service)
1 year contract potential to renew

Company Description:
Our client is an in Healthcare, Life Science, and Electronics company. They are across the globe with innovating science and technology solutions to enrich people’s lives. Together, they dream big and are passionate about caring for our rich mix of people, customers, patients, and planet.

Scope of Work:

• Coordinate and execute customer service activities include order management, customer communication, and managing customer complaints.
• To ensure that customer inquiries/ concerns are well managed and communicated in a professional manner.
• Communicating effectively with different functional teams in the business and support functions including Sales, Sales Support, Supply Chain, Quality and Market Management.
• Managing customer service activities through the SAP system, or other required applications and practices in the business.
• Managing special handling tasks for electronic customers including consignment activities, blanket purchase order management, customer website transactions, data bundle ecoa activities, forecasts and replenishment orders, stock reconciliation and other special requests for the business.
• Run reports periodically for clean desk policy focus, such as open order, billing blocks, escalation, etc
• Proactively reach out to customers on open orders which are due and push for deliveries & update customers on orders & delivery status.
• Submit debit and credit memos request as required and liaise with billing team.
• Manage accurate pricing on the sales orders and ensure pricing complies with business rules and SOX(Sarbanes-Oxley Act) rules.
• Manage and coordinate customer returns such as full container, empty container, refurbishing container, customer owned containers.
• Manage automated data bundles for custom certificate analysis.
• Generate weekly / monthly inventory / shipment status reports for various customers as required. This includes participation in meetings pertaining to inventory levels / incoming shipments status.
• Support product allocation and ensure order size optimization.
• Submit invoices to the customers, via email or customer portal / Ariba
• Perform issue, download, and upload invoices to customer portal.
• Coordinate with customer service and sales for incorrect billing/dispute.
• Support audits activities on a yearly basis.
• Create debit / credit memo upon receiving approval from commercials.

Educational Requirements:

• Diploma / Degree in supply chain / logistic / order fulfillment with minimum 2 years of experience
• Solid experience in SAP
• Experience in working SAP – SD Module (Advantages in S4 Hana or Quattro), Microsoft Office, CRM, Ariba, Oracle
• Confident and able to work independently under minimum supervision.
• Attention to details is required for this role.
• Experience with the Ariba portal will be considered an additional advantage.
• Act as service complaint owner to assign investigator to update the complaint
• Support the team with other responsibilities as required
• Provide the auditor with necessary documents within the specified timeframe.

Interested parties, please click on APPLY button. Alternatively, you can share your CV at joleyn.chin@randstadsourceright.com.sg

EA License: 94C3609
Reg No: R1440247