Job description

Responsibilities

1.     Sales Support & Order Management

•   Prepare accurate and timely quotations for generator spare parts based on customer and distributor requests

•   Process sales orders in SAP (or equivalent system) and ensure proper order tracking through to delivery

•   Monitor order status, backorders, and fulfilment timelines; proactively follow up on delays

•   Coordinate with supply chain and logistics teams to ensure on-time shipment

2.Distributor & Customer Coordination

•   Serve as the primary contact point for distributor enquiries on parts availability, pricing, and delivery

•   Support distributors in identifying correct parts using parts manuals, BOMs, and technical documentation

•   Provide guidance on lead times, alternatives, and supersessions when required

•   Ensure high responsiveness and professional communication aligned with OEM standards

3. Pricing& Commercial Support

•   Maintain parts pricing structure, discount levels, and quotation consistency

•   Support updates of parts price lists and SAP pricing uploads where applicable

•   Work closely with sales managers to ensure competitive pricing and margin control

•   Assist in commercial negotiations by providing cost, lead-time, and availability inputs

4.Technical Coordination

•   Liaise with service and engineering teams to validate part numbers and application suitability

•   Support troubleshooting by identifying parts required for maintenance, overhaul, or repair jobs

•   Assist in preparing parts lists for service projects, contract maintenance, and retrofit activities

5.Inventory & Demand Planning Support (Good to have)

•   Monitor fast-moving and critical spare parts demand trends

•   Provide input for stocking strategy to ensure parts availability for key distributors

•   Coordinate with warehouse teams to manage stock allocation and urgent requests

6.Reporting & Performance Tracking

•   Track parts sales performance, backlog, and order fulfilment KPIs

•   Prepare monthly reports on parts sales, quotation conversion rate, and service support activities

•   Highlight risks (e.g. stock shortage, shipment delay) and recommend mitigation actions

Performs any other parts sales and aftermarket duties as and when assigned

Qualifications /Requirements

·       Diploma or Degree in Mechanical Engineering or equivalent

·       2–5 years of experience in parts sales, aftermarket support, or customer service (preferably in genset, heavy equipment, or industrial engines)

·       Experience working with distributors in regional markets is preferred

·       Good understanding of spare parts identification and technical documentation

·       Proficiency in SAP or ERP systems (order processing, pricing, inventory)

·       Detail-oriented with strong accuracy in quotations and order handling

·       Ability to work under pressure and manage multiple priorities

·       Customer-focused mindset with proactive problem-solving approach

·       Strong coordination and communication skills across cross-functional teams

For interested candidates, please send your updated resume:

Email: angelateh@recruitexpress.com.sg

Angela Teh Ling Wei 👩‍💼

(CEI No.R1104464)

Recruit Express Pte Ltd

EA License No. 99C4599