Job description

Details

Responsible for the triage of specialist outpatient (SOC) appointment requests received from various referral streams to divisions under Department of Medicine. The overall objectives are to:

• improve clinical care by right-siting patients to appropriate specialties;
• improve clinical safety by triaging patients to early appointments as clinically required;
• consolidate appointments for patients where appropriate;
• manage overall wait times for appointments;
• reduce no-show to appointments, especially first visit.

Job Duties

• Reduce no show of first visit appointments by calling patients to confirm their attendance, and assist in any cancelations, rescheduling, or adhoc patient enquiry.
• Contribute to the development and implementation of Department plans to right-site or consolidate new (or outstanding) outpatient referrals via risk stratification on the basis of available historical clinical, biochemical and radiological information.
• Work closely with appointed Clinical Heads and Clinic Managers of Department of Medicine, to plan outpatient visit as per available clinic slot based on estimated urgency to be seen.
• Communicate and coordinate with referring healthcare stakeholders regarding the outcome of the outpatient referrals request made.
• Collate and evaluate appointment wait time data for review by the Department, and assist in preparation of management reports.
• Ensure that appropriate and complete documentation about appointment allocation and triaging is performed and maintained, with adherence to PDPA policies.
• Participate in projects to improve processes related to appointment wait time management.
• Perform any other administrative duties as assigned by the reporting officer.

Requirements

• Min Degree in Nursing / Science
• Keen in clinical administrative duties

Office hours, Mon to Fri
Govt Healthcare

Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sg

Consultant: Jalene Tan (R26160390)
Recruit Express Pte Ltd (99C4599)