Editorial summary

The company is seeking a Permanent Customer Service Executive (Office Admin) based in Ubi, offering a salary of up to $3,000 plus performance bonus. The role involves approximately 70% customer service and case coordination, serving as the first point of contact for customer inquiries and supporting installation scheduling, along with office administration tasks. The position requires a customer-focused and organized individual to manage customer relationships and administrative duties. Office hours are Monday to Friday, 9am to 6pm.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 17663 first appeared in Job-Q.com on 02 Jul 2026]

- Permanent

- Up to $3,000 + PB

- Mon-Fri, 9am-6pm

- Ubi

About the Role:

Our client is a fast-growing company specialising in EV charger installation and electrical fit-out services. They are looking for a customer-focused and organised individual to manage customer enquiries, coordinate installations and support daily office administration.

This role is approximately 70% customer service and case coordination, with the remaining responsibilities focused on office administration.

Job Responsibilities:

Customer Service & Case Coordination (70%)

• Serve as the first point of contact for customer enquiries via phone, WhatsApp and email.
• Respond promptly to enquiries, understand customer requirements and provide accurate information.
• Manage the end-to-end customer journey, including enquiry, site survey scheduling, quotation, payment collection, installation scheduling and project completion.
• Prepare quotations and invoices using company templates.
• Follow up proactively with customers to ensure enquiries and ongoing cases are handled efficiently.
• Coordinate with installation teams to schedule appointments and ensure smooth project execution.
• Liaise with dealer partners such as BMW, MINI, Lexus, BYD and Eurokars on customer case updates and charger collection arrangements.
• Deliver a positive customer experience by providing timely updates and resolving customer queries professionally.

Office Administration (30%)

• Maintain accurate customer records and update internal systems.
• Reserve EV chargers for confirmed installations.
• Update inventory movements, including stock receipts, withdrawals and charger serial numbers.
• Ensure documentation is complete and complies with company SOPs.
• Provide general administrative support and assist with ad hoc duties as required.

Duration:

• Permanent

Location:

• Ubi

Working Hours:

• Mon-Fri, 9am-6pm 

Salary:

• Up to $3,000 + Performance Bonus (up to 2 months, based on company and individual performance)

• Medical reimbursement up to $250 per year
• Company mobile phone provided

​Requirements:

• Minimum 1–2 years of experience in customer service, customer coordination or office administration.
• Strong interpersonal and communication skills with confidence speaking to customers over the phone.
• Comfortable handling customer enquiries via phone, WhatsApp and email.
• Excellent organisational skills with the ability to manage multiple cases simultaneously.
• Detail-oriented with strong follow-up skills.
• Proficient in Microsoft Office and comfortable learning new systems.
• Able to work independently in a fast-paced environment.
• Experience in the automotive, construction, electrical or logistics industry is an advantage but not essential.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

​​​cass@successhrc.com.sg (Reg No: R2197670)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg 

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