Editorial summary

The company is seeking a Retail Supervisor for the Household and Toys department, responsible for delivering personalized customer service, providing product knowledge, and managing daily store operations. The role involves maintaining strong product and customer database knowledge, handling customer feedback, and overseeing cashiering, stock control, and store housekeeping. Candidates should possess excellent communication skills and a customer-focused approach. The position offers a salary of 3,650.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 13875 first appeared in Job-Q.com on 13 Jun 2026]

[Job ID: 1612583]

Responsibilities

• Deliver personalized customer service, providing fashion advice, product knowledge, and wardrobe coordination to maximize sales and complementary selling.
• Maintain strong product and store knowledge to consistently promote merchandise and services at high service standards.
• Build, update, and manage customer and VIP databases, tracking preferences and shopping history.
• Handle customer feedback and complaints professionally, escalating insights and recommendations to management.
• Oversee daily store operations including cashiering, stock control, housekeeping, visual merchandising, and sales administration.
• Support online store operations and participate in digital marketing initiatives.
• Receive and verify merchandise for quantity, quality, sizing, and pricing accuracy.
• Provide feedback on merchandise quality, pricing consistency, saleability, and delivery reliability.
• Execute visual merchandising according to assigned themes and concepts, recommending improvements to displays, fixtures, and promotional materials.
• Monitor stock levels through daily checks, physical stock takes, replenishment of fast-moving items, and reporting of slow- or out-of-stock items.
• Train, mentor, and supervise retail staff and promoters on service standards, selling techniques, product knowledge, POS usage, grooming, and company policies.
• Monitor staff performance, attendance, and duty rosters, providing structured feedback to management.
• Enforce safety and security procedures, including fitting-room controls and incident reporting.
• Maintain high housekeeping standards across sales areas, fixtures, and product displays.
• Update and maintain administrative records including VIP lists, SKUs, stock data, and daily sales reports.
• Perform other job-related duties as assigned.

Requirements

• Minimum 2–3 years of retail experience.
• At least 1 year of experience in a supervisory or team-leading role.
• Hands-on experience with POS systems, cashiering, and daily sales administration.
• Proven experience in stock control, visual merchandising, and staff supervision.

To Apply, please kindly email your updated resume to cv_estheryip@goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Yip Yan Wen, Esther

EA Personnel Reg. no.: R25152371

EA License no.: 07C5771

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