Job description

Job Description

Responsibilities:

• Analyze various chargeback scenarios

• Process chargeback request

• Provide operations support on administrative task and projects e.g. data entry and documentation handling

• Complete all requests with accuracy and within the agreed Service Level Agreement

• Manage and resolve customers’ and business units’ feedback/complaints and queries promptly

• Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team

• Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Requirements:

• A recognized Diploma / Degree with working experience

• Able to multi-task and cope with change and diversity in a fast-paced environment

• Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues

• Meticulous with an eye for details and quality mindset

• Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations

• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & PowerPoint

• Team player, self-motivated and resourceful

Additional Requirements