On site
Full Time
Job Description
Responsibilities:
Analyze various chargeback scenarios
Process chargeback request
Provide operations support on administrative task and projects e.g. data entry and documentation handling
Complete all requests with accuracy and within the agreed Service Level Agreement
Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
Support in digitization effort driven by the management and ad-hoc /admin tasks assigned
Requirements:
A recognized Diploma / Degree with working experience
Able to multi-task and cope with change and diversity in a fast-paced environment
Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues
Meticulous with an eye for details and quality mindset
Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & PowerPoint
Team player, self-motivated and resourceful
Additional Requirements
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Job posting URL: https://singapore.job-q.com/jobs/detail/senior-officer-chargeback-group-tech-operations-contract
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