Editorial summary

The company is seeking a Service Desk Engineer/Call Centre Agent to provide 24/7 support for enterprise IT services, ensuring quick resolution of incidents and service requests. The role involves acting as a single point of contact for customers, monitoring IT networks, systems, and servers, and handling hotline calls and emails within specified timelines. The position offers a salary of 4,500 and requires strong communication skills, technical knowledge of IT infrastructure, and the ability to work in a 24/7 environment.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 14482 first appeared in Job-Q.com on 15 Jun 2026]

Service Desk Analyst/ Call Centre Agent x 3

Job Description

We are looking for an Service Desk Engineer/ Call Centre Agent to perform 24/7 Service Desk/ Call Support to ensure customer’s enterprise IT services are addressed and to restore normal IT service to affected users as quickly as possible.

Responsibilities:

• Involved in acting as a single point of contact to Customers/Users and Third party service providers.
• Responsible for monitoring enterprise IT Network, Systems and Servers.
• Handle Hotline Calls and e-Mails within agreed timeline.
• Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales.
• Maintain documentation and comprehensive records of issues and problems

Requirements:

• Minimum Higher NITEC in Information Technology or related field of study
• 1 to 2 years of working experience. 
• Good experience in handling Call Ticketing.
• Strong teamwork and communication skills
• Excellent customer service skills and good phone etiquette.
• Prior experience in Network Operations Centre (NOC) environment preferred
• Able to work 12-hour Rotating Day and Night shift working including weekends and Public Holidays
• Only Singaporean

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : jeline@starcareerconsulting.com

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

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