Job description

Join our Scientific Division and be part of a dynamic team supporting advanced analytical and scientific instrumentation used across research laboratories, manufacturing facilities, and high-tech industries.

This role provides excellent hands-on technical exposure, structured training, regional customer support opportunities, and long-term career development within a growing organization.

Service Execution & Technical Support

• Install, commission, maintain, troubleshoot, and repair scientific and analytical instruments at customer sites across Singapore and regional countries.

• Support advanced instrumentation including Particle Size Analyzers, XRF systems, spectroscopy instruments, ICP spectrometers, and related analytical equipment.

• Perform calibration, verification, preventive maintenance, and system validation in accordance with SOPs, quality standards, and safety requirements.

• Diagnose technical issues, conduct root cause analysis, and implement corrective actions to ensure high equipment reliability.

• Senior engineers will independently manage complex troubleshooting cases, escalations, and critical customer issues.

Customer Support & Training

• Provide professional technical support and timely service updates to customers.

• Prepare clear and accurate service reports, recommendations, and documentation.

• Conduct user training on instrument operation, preventive maintenance, and safety practices.

• Build strong customer relationships and deliver high levels of customer satisfaction.

• Senior engineers may serve as key technical advisors for strategic customer accounts.

Coordination & Technical Escalation

• Work closely with Sales, Customer Service, regional technical specialists, and factory support teams to resolve customer issues efficiently.

• Escalate technical matters with proper documentation, including logs, system data, and observations.

• Coordinate cross-functional support activities for critical service cases and regional projects.

Documentation, Quality & Compliance

• Maintain accurate service records, calibration reports, spare parts usage, and system configuration backups.

• Ensure proper handling, traceability, and maintenance of tools and spare parts.

• Comply with company safety policies, quality systems, and regulatory requirements.

Learning & Development

• Continuously develop product knowledge and application expertise through structured training and hands-on experience.

• Stay updated on new technologies, product enhancements, and industry practices.

• Senior engineers may mentor junior team members and contribute to technical knowledge sharing and service best practices.

Business & Operational Support

• Identify opportunities for service contracts, upgrades, spare parts, and preventive maintenance programs.

• Support quotation preparation and service-related documentation where required.

• Senior engineers may support service business growth and collaborate with Sales/Application teams on key customer opportunities.

Operational Excellence

• Ensure timely and high-quality service execution in line with customer expectations and company standards.

• Support continuous improvement initiatives to enhance service quality, turnaround time, reliability, and operational efficiency.

Education

• Degree or Diploma in Mechanical Engineering, Electrical/Electronics Engineering, Mechatronics, Chemical Engineering, Instrumentation & Control, or related disciplines.

Technical Experience

• Experience or exposure to analytical/scientific instruments such as Particle Size Analyzers, XRF, spectroscopy systems, ICP spectrometers, or related laboratory instrumentation is advantageous.

• Minimum 4 years of field service experience in scientific or analytical instrumentation, with the ability to independently manage complex technical issues and customer escalations.

Core Competencies

• Strong troubleshooting and problem-solving skills.

• Customer-oriented mindset with good communication skills.

• Ability to work independently and manage multiple service assignments effectively.

• Good documentation and reporting skills.

• Strong awareness of safety and quality standards.

Additional Requirements

• Willing to travel locally and overseas when required.
• Possess good planning and time management skills.
• Own transport is preferred.
• Location: Kallang
  Salary up to $5000 with AWS, VB, Transport allowance etc

JOB ID: GT/HO0008

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to gesse.tan@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

• 20 Cecil Street, #08-09, Plus Building, Singapore 049705

• EA Licence Number: 02C4944

• EA Registration Number: R1108448

• EA Personnel: Tan Lili Gesse