Responsibilities

• Provide operational support for settlement activities including remittance processing, clearing, and transaction data management.

• Handle administrative tasks and ensure proper documentation for regulatory and internal reporting requirements.

• Participate in ad-hoc operational projects and initiatives as required.

• Validate customer KYC documentation and ensure compliance with internal policies and regulatory standards.

• Prepare and report operational performance metrics, risk anomalies, and incidents to the management team.

• Process payment and collection instructions accurately within defined timelines.

• Manage and resolve remittance transaction repairs while meeting strict cut-off timelines and maintaining high accuracy standards.

• Work closely with internal stakeholders to address payment-related queries and resolve issues in a timely manner.

• Support risk and control initiatives, including control reviews, pre-audit preparations, risk self-assessments, and coordination with internal, external, and regulatory auditors.

• Conduct root cause analysis on operational issues and maintain documentation to improve operational knowledge and processes.

• Monitor operational procedures to ensure compliance with regulatory and internal guidelines, and update SOPs as required.

• Identify and escalate operational exceptions promptly and ensure proper tracking until resolution.

• Collaborate with cross-functional teams to ensure alignment on operational processes and requirements.

Requirements

• Bachelor’s degree with at least 8 years of operations experience within the banking or financial services industry.

• Strong knowledge of Microsoft Office, particularly Excel (formulas, pivot tables, charts).

• Ability to work independently with strong time management and organizational skills.

• Detail-oriented with strong multitasking abilities.

• Working knowledge of domestic and international payment systems such as SWIFT and MEPS+.

• Understanding of local regulatory requirements and AML/CFT frameworks.