Job description

As a Tour Consultant, your primary role is to assist clients in planning and booking their travel arrangements. This includes offering advice and recommendations on destinations, transportation, accommodations, attractions and activities based on the preferences and budget of clients.

• 5 days’ work week
• 11AM to 9PM
• Work location: Retail outlets (Suntec City Mall / Lot One Shopping Mall / Causeway Point / Downtown East / Jurong Point / Tampines Hub)
• Competitive remuneration package
• Supportive & Collaborative work environment

Your responsibilities will include but not limited to:

• Conducting research on travel options including destinations, transportation, accommodations, tours and attractions.
• Booking various travel arrangements such as tours, flights, cruises, coaches, rental cars and accommodations.
• Providing guidance to clients on travel-related matters like visas, insurance, and health requirements.
• Crafting customized itineraries based on client preferences and budget constraints.
• Making reservations for restaurants, tours and other activities.
• Delivering exceptional customer service by promptly addressing client inquiries and concerns.
• Managing and maintaining client files and travel documents efficiently.
• Staying updated with industry trends, promotions and new travel products.

To excel in this role, you should meet the following requirements:

• Preferably holds certification or training in travel planning such as a degree or diploma in travel and tourism or relevant work experience.
• Proficient in using computer reservations systems (CRS) like Sabre, Amadeus or Galileo.
• Familiarity with travel-related software applications and tools.
• Excellent communication skills in both verbal and written English and Mandarin.
• Strong attention to detail and organizational abilities.
• Capable of thriving in a fast-paced environment and managing multiple tasks simultaneously.
• Flexibility to work retail hours including weekends and Public Holidays.
• Willingness to lead tours overseas as a tour leader.
• Ability to work independently as well as part of a team.

Physical Demands:

This position may involve extended periods of sitting or standing along with occasional light lifting and carrying of travel documents or other materials.

Work Environment:

The primary work environment for this role is an office setting with regular participation in travel events, tours for tour leading and familiarization trips as well as occasional involvement in industry events.

If you are a motivated individual with a passion for travel, possess excellent communication skills and enjoy engaging with customers, we want to hear from you!

If you meet the above requirements, kindly email your updated resume to yani@wts.com.sg

We look forward to welcoming you on board.

Note: ONLY shortlisted candidates will be contacted for further selection processes.