Editorial summary

The company is seeking an urgent Patient Service Executive for their Call Centre/Front-line team within the healthcare sector, offering a salary of 3,500. The role involves managing calls, faxes, and emails from patients, the public, and various healthcare and government agencies, ensuring high-quality service and operational standards. Key responsibilities include answering inquiries, directing calls, and maintaining confidentiality in accordance with hospital policies. The position requires excellent communication skills and the ability to handle emergency activations efficiently.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 27370 first appeared in Job-Q.com on 24 Aug 2026]

You will support Call Centre Department in the answering and managing of calls, faxes and emails from members of the public, patients, staff from other government agencies and health institutions inclusive of internal staff pertaining to general enquiries and emergency activations with the highest service quality and operational standards.

Your duties shall include, but not be limited to the following:

• Answering incoming and outgoing calls in a timely manner and in accordance with the Hospital policy, maintaining confidentiality of caller and Hospital information as directed

• Directing calls to internal and external stakeholders

• Updating of contact details and relevant information into the Call Centre Enquiry System

• Handling and resolving complaints

• Performing emergency activations (E.g. Code Blue, Trauma, Acute stroke etc.)

• Reporting fault on telecommunication equipment

• Performing other related duties as assigned or requested

Frontline:

• Provide prompt and quality front-line services to patients in the Department of Emergency Medicine to support nurses in their patient care activities.
• Patient registration and admissions, scheduling of patients’ appointments, and some limited patient care activities and orientation to patients and their relatives.
• Any ad-hoc duties as assigned.
  

Requirements:

• min. Higher Nitec/ Diploma in any disciplines
• No experience needed as training is provided
• Excellent interpersonal and communication skills
• Able to do shift work is an advantage

Interested candidates please send in your updated resume in MS Word Format to:

Subject: Call Centre Officer / Frontline Officer

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

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