Vice President (1)

On site

Full Time

Job description

Job Description

  • Drive client / business / process / organizational improvement projects and processes through consulting mindset, ensuring solid framing of projects and impactful & quality delivery.
  • Derive viable solutions through deep-dive analysis, problem solving, process/organization re-engineering, target operating model design etc.
  • Present findings, client pain points, recommendations and project status to sponsors and projects’ stakeholders.
  • Investigate client issues that arises and establish relationships with other internal stakeholders to address and improve service level standards and ensure services are delivered to specific SLAs.  
  • Track and report the number of client issues, determine patterns in escalated issues or complaints to define mitigation strategies or changes to processes.
  • Establish protocols to resolves client issues promptly without compromising quality and ensuring client-facing staff are able to achieve desired clients operational satisfaction levels. 

Additional Requirements

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Job Summary

  • Published on: 13 May, 2026
  • Category: Banking / Finance
  • Vacancy: 1
  • Job type: Full Time
  • Salary:
  • Location: On site
  • Job Nature: Full Time

Company Details