Job description

Job Description

The Output Management Manager role is a permanent position responsible for the administration of the Output Management systems and management of UOB’s printing/enveloping vendor. The role is under the prerogative of Group Service Operations belonging to Group Infrastructure and Platform Services under Technology and Operations. Its primary responsibilities include the following:

Core Responsibilities

• Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.
• Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.
• Oversees the daily operational procedure for the printing/enveloping vendor.
• Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor.
• Identify, analyse, and recommend methods of problem resolution for the department and develop documentations for staff and management reference.
• Perform management of Output Management’s vendors setting standards and streamlining processes to ensure smooth report publishing and print operations.
• Participate in audit and compliance review involving Output Management systems and print operations.
• Perform outsourcing review and due diligence on new and/or existing printing/enveloping vendors to ensure vendor’s solvency and soundness.

Automation, Program Development, and Infrastructure Support

• Assess departmental automation needs and identify solutions to eliminate repetitive tasks and manual interventions.
• Develop and maintain existing scripts and programs to automate Output Management operational processes.
• Perform technical evaluation and analysis of existing and new systems and assess their potentials for automation/implementation.
• Continually improve the end to end infrastructure design and flow of the R2W system and printing/enveloping process by working with vendor, technical support and operation teams (internal and external)

Project Management

• Perform project management role on Output Management driven projects and initiatives.
• Participate in projects and initiatives requiring/involving Output Management support.

Qualification and Experience

• At least 10 years experience preferably working in a bank Data Centre Operations environment in the area of Output Report Distribution and Print Operations.
• Possess an in-depth understanding of network, database, and Windows and UNIX platforms necessary in troubleshooting issues related to Output Management systems.
• Competent in resolving technical and access related issues in network, database and Windows and UNIX environments.
• Knowledgeable in Windows infrastructure and other technologies (Active Directory (AD), Domain Name Servers (DNS), Network Load Balancer, MS Clustering, Virtual Machine (VM), MS SQL)
• Knowledgeable in Tomcat and Internet Information Services (IIS) application and web server components.
• Knowledgeable in Windows/Unix programming/scripting/Python.
• Knowledgeable in the Microsoft suite of products such as Excel, Word, and Power Point.
• Knowledge in Visual Basic, Power Shell, C#, and Java programming is a big advantage.
• Knowledge in R2W and RPM systems is a big advantage.
• Ability to work in a fast paced environment and able to deliver results in a timely manner.
• Ability to communicate clearly and effectively, both verbally and in writing, to discuss/document technical information.
• Adopts an innovative and proactive mind set to work assignments.
• Organized and detail oriented with excellent time management skills.
• Ability to multitask with propensity to handle urgent interruptions.
• Possess a positive and willing to learn attitude.

Additional Requirements