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problem management jobs in Singapore


Jobs keyword: problem management
Number of problem management jobs in Singapore: 4

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Role Renewable Contract
Date Posted Monday, 29 January 2018
Experience Level 5 to 7 Years
Educational Qualification Bachelor's Degree-Graduate Degree (BA, BSc, BCom)
Salary Range --
Job Description ... problem management process - Identify the unknown and underlying cause of incidents propose permanent solutions through Change management process - Vigilant and proactive in preventing incidents from reoccurring through trend analysis and recommend preventive actions - Organize and facilitate Root Cause Investigation Exercise with the required technical and operation resolver groups - Conduct Root Cause investigation of major or critical incidents and follow up on corrective actions with Technical Managers to close any associated problems, while ensuring adequate documentation through the IT Service management Tool - Produce and manage the known error records including temporary fixes once the underlying root cause has been identified - Develop and implement interactive Knowledge management System to ensure all quality FAQs and records are maintained in the Knowledge Database - Identify Process and Procedure breaches and provide recommendations for improvements - Provide feedback to Incident Categorization based on findings in problem management to improve the service quality - Identify improvements to reduce service defects - Participate in Project Transition to design and develop new problem management process workflow - Define and provide guidance and advisory for any change in problem management process with Service Delivery team - Monitor and measure performance of problem management regularly to ascertain the conformity of its process control of Service Delivery team - Participate in Internal/External Audit activities as required - Any other ad hoc duties as assigned Job Requirements: - Bachelor Degree in Information Technology or its equivalent - At least 5 years of applied experience in problem management in IT environment - ITIL V3 Foundation Certified and/or ITIL Practitioner in problem management - Effectively bilingual to liaise with both English and Mandarin speaking clients - Extensive knowledge of ISO 20000 Service management System specifically to Incident and Service Request management, problem management, Knowledge management, Change and Release management, and Configuration management - Familiarity with the problem management and Knowledge management workflow and its interaction with the rest of the ITSM process modules within IT Service management tool - Hands-on experience of ITS tool such as HPSM, BMC Remedy, and ServiceNow - Strong verbal and written communication skills in English, with ability to understand and predict customer behavior and responses to communication - Capable to manage multiple high competing priorities and flexibility to adjust to changing requirements and schedules - Effective in time management to manage multiple projects with shifting time frames to meet timelines - Proficient analytical, pr ...
Open to Foreigners YES
Company Acetech Manpower Consultancy Pte Ltd
Role IT Helpdesk Support Engineer
Date Posted Monday, 16 March 2015
Experience Level 1 to 2 Years
Educational Qualification No preference
Salary Range --
Job Description ... problem resolutions via helpdesk application Responsible for performing first level troubleshooting support for problems related to computer hardware and software as well as advise and assistance to users on the usuage of software and hardware Track incidents and problems from open until closure of the entire life cycle of incident and problem management Perform set up and installation for IT software and hardware Schedule, coordinate and implement enhancements and changes such as desktop upgrades, software and application updates and new IT projects Ensure IT infrastructure and network stability for business continuity Asset management and routine IT housekeeping services Update IT processes and SOP Other ad-hoc assignments and projects ...
Open to Foreigners NO
Company Jade Clover Pte Ltd
Role System Engineer or Associate System Engineer
Date Posted Friday, 21 November 2014
Experience Level 2 to 5 Years
Educational Qualification Bachelor's Degree-Graduate Degree (BA, BSc, BCom)
Salary Range --
Job Description ... problem management for post-sales support 3. Coordinate system development tasks to include design, implementation, integration and formal testing 4. Create and maintain programmatic and technical documentation to ensure efficient planning and execution 5. Coordinate with external parties and customers for problem resolution Skill sets: 1. Good knowledge and experience in configuring and troubleshooting multi-vendor routers, switches, OS, storage and ...
Open to Foreigners NO
Company Enggsol Pte Ltd
Role Perform reviews, troubleshooting and analysis
Date Posted Friday, 31 August 2012
Experience Level 2 to 5 Years
Educational Qualification Bachelor's Degree-Graduate Degree (BA, BSc, BCom)
Salary Range --
Job Description ... ch, configuration, change, incident and problem management. * Ensure compliance with corporate policies and standards. * Status reporting and attainment of Service Level Agreement. Requirements * Network devices: CISCO, Juniper and HP networking devices. (Routers, switches, wireless access points) * Network technologies: LAN, WAN, routing, QoS, metro-E, tunneling, network virtualization. * Security devices: Bluecoat ProxySG, Checkpoint firewall, Juniper SSL VPN. * Skills: Project and vendor management. * Certifications: Minimum CCNA certified. * Education: Bachelor’s Degree in Computer Science, Information Technology or similar. * Experience: Minimum 3 years of networking administration experience and at least 1 year of team lead/managed services experience. * Candidates with ITIL and security experience will be more advantageous. Interested applicants click this link below. http://www.mysticglobal.com/job-detail.php?id=3 Mystic Global Pte Ltd License No:08C4197 ...
Open to Foreigners NO
Company Mystic Global
Change view to: Brief

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Last modified: 2018-01-29 12:08:59
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