Genesis Recruitment (S) Pte Ltd

Genesis Recruitment (S) Pte Ltd is rated 4 out of 5 from 1 votes.

Please rate Genesis Recruitment (S) Pte Ltd:

Industry --- Others ---
Business Type Recruitment Agency
Number of Employees 100-500 People
Location Singapore - East, Singapore
Sales Turnover 10-100 million SGD
Number of Offices 1-5
Website Address
Categories Customer Care Services - Call Centre
Jobs Posted Jobs posted by Genesis Recruitment (S) Pte Ltd
 Company Profile

Customer Service Officer (Contact Centre) x 1 year renewable contract

 

Job description

·         Handle 1st level enquiries and transactions via multi-channels promptly and efficiently.

·         Record all communication transpired into CRM system promptly

·         Record activity type following each enquiry for statistics collation

·         Generate interest and revenue by promoting organisation's product actively ( No hard selling is required, just practical suggestions, if required )

 

Requirements

 

·         A levels/Diploma/Degree holder with relevant experience in customer service environment. 'O' levels holder with call centre experience are also considered.

·         Customer-service oriented team player with a positive work attitude

·         Bilingual (English is a must) and IT savvy

·         Quick thinker, ability to solve complex issues and manage stress effectively

·         Required to obtain CMFAS 9, CHI & CGI with at least 1 paper completed during probation period

·         Able to prioritize multiple tasks and responsibilities

 

Working hours

 

5 day work week, will be placed on rotating shifts including weekends & public holidays.

There are a couple of shift patterns in contact centre:

7am - 4pm

8am - 5pm

8.30am - 5.20pm

9am - 6pm

9.30am - 6.30pm

12pm - 9pm

2pm - 11pm (shift allowance entitlement of $15 per shift)

11pm - 7am (shift allowance entitlement of $25 per shift)

One thing to note, this last shift does not come often since only minimal staff is needed and less calls during this time.

 


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