Editorial summary

The company is seeking a Contact Centre Customer Service Officer with at least one year of experience to handle customer inquiries, provide accurate information, and ensure positive customer experiences. The role involves managing cases from initial contact to resolution, documenting interactions, escalating complex issues, and supporting service improvement initiatives. The position offers a salary of 2800. Candidates should possess strong communication skills and a customer-centric approach to succeed in this role.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 13584 first appeared in Job-Q.com on 10 Jun 2026]

Job Responsibilities:

• Understand customers needs and provide accurate, customer-centric information and resolutions
• Manage cases from initial enquiry through follow-up and closure, ensuring timely updates and resolution
• Deliver high standards of customer service and maintain positive customer experiences
• Accurately document interactions, enquiries, escalations, and outcomes in the case management system
• Escalate complex cases appropriately and follow through until closure
• Prepare reports and maintain accurate records of customer interactions
• Support service improvement initiatives by identifying trends and feedback from customers
• Perform other duties assigned by supervisor

Requirements:

• A level / Diploma in any discipline
• Strong communication and interpersonal skills
• Customer-focused with the ability to handle enquiries professionally and empathetically
• Meticulous, organised, and able to work independently as well as in a team

Interested candidates are invited to email your resume to:

jen.ooi@recruitexpress.com.sg
Jenalyn Ooi Huai Sian (R1765551)
Recruit Express Pte Ltd
Company Reg. No. 199601303W
EA Licence No. 99C4599

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