Editorial summary

The company is seeking a Call Centre Assistant to handle inbound calls from the public regarding various services and inquiries. The role involves providing accurate information on policies, guiding callers through application processes, and escalating complex cases as needed. Candidates should be able to document call details accurately and meet service-level and quality standards. The position offers a salary of $2,800, and interested applicants are encouraged to submit their resumes in MS Word format.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/2800-call-centre-assistant-ess-33925 first appeared in Job-Q.com on 22 Sep 2026]

• Handle inbound calls from members of the public regarding related services and enquiries.

• Provide accurate information on policies, application processes, service procedures and required documents.

• Assess callers’ needs, clarify enquiries and guide them on the appropriate next steps.

• Escalate complex, sensitive or unresolved cases to the relevant team or authority for follow-up.

• Document call details accurately in the system while meeting service-level, quality and productivity KPIs.
  

  
  

  All Interested candidates are invited to email your resume in MS Word format to:

  

  Please include your full working experience, education background, notice period, expected salary.

  Shermaine Soo Yi Ning (R1877837)

  Recruit Express Pte Ltd

  Company Reg. No. 199601303W | EA License Number: 99C4599

  Recruiter's ref code: #ESS

  We regret to inform that only suitable candidates will be shortlisted for an interview.

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