On site
Permanent
The company is seeking an Air Import Customer Service Manager to lead and supervise the Airfreight Import Customer Service team, overseeing end-to-end import operations, documentation, customs compliance, and billing processes. The role involves monitoring service performance against SLAs and KPIs, managing complex customer escalations, and collaborating with internal departments such as Operations and Customs to ensure efficient shipment execution. The ideal candidate will have strong leadership skills and experience in import logistics. The position offers a salary of 7,000.
This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.
[This job id 13732 first appeared in Job-Q.com on 12 Jun 2026]
Support the leadership of the Airfreight Import Customer Service team
Supervise and guide team members handling end-to-end import processes
Oversee daily import operations including documentation, coordination with carriers, customs compliance, billing, and job closure
Monitor service performance against SLAs and KPIs, escalating issues where necessary
Handle complex customer escalations and operational challenges
Collaborate with internal teams such as Operations and Customs to ensure smooth shipment execution
Support continuous process improvement initiatives and ensure compliance with internal procedures and regulatory requirements
Requirements:
Strong understanding of airfreight import workflows, documentation, and customs requirements
Good leadership, communication, and problem-solving skills
Hands-on experience with CargoWise system is preferred
Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com
EA License No.: 13C6305
Reg. No.: R23117344 (Tiong Tian Ho)
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
Scam prevention reminder: You should not make any pre-payment when applying for any job.
Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf
Login to upload your resume and get an instant match score, strengths, and gaps.
Or use your preferred AI chat tool manually:
Use AI chat of your choice: ChatGPT, Gemini, Claude — and:
I am a jobseeker. Below is a job posting. Please:
1. Give a match score (0–100) based on my resume vs the job requirements
2. List my 3–5 key strengths that align with this role
3. List 2–3 areas to improve or gaps to address before applying
4. Give a one-sentence verdict: should I apply, apply with adjustments, or skip?
Job posting URL: https://singapore.job-q.com/jobs/detail/air-import-customer-service-manager-1
After reading the job, ask me to upload or paste my resume.
Account ManagementBuild and maintain strong relationships with assigned retail partnersEnsure consistent account...
On site
Permanent
TALENT TRADER GROUP PTE. LTD.
The A*STAR Skin Research Labs invites applications for a Research Officer to...
On site
Contract
A*STAR RESEARCH ENTITIES
Responsibilities Manage Shipping and International Trade disputes, including advisory and litigation support....
On site
Permanent
TALENT TRADER GROUP PTE. LTD.