Editorial summary

The company is seeking an Assistant Team Lead / Supervisor for Visitor Services to oversee daily operations at two museum sites, ensuring a seamless visitor experience. The role involves managing a team of 10 to 40 associates through training, coaching, and performance management, as well as handling visitor inquiries and feedback. Candidates should have prior experience in tourism, art institutions, or customer service, with a passion for the industry. The position offers a monthly salary of up to $3,000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 33126 first appeared in Job-Q.com on 18 Sep 2026]

Join us if you are passionate and have prior working experience in tourism / art institutions / customer service!

✨Job scope:

• Manage daily operations across two museum sites and ensure smooth visitor experience.
• Resolve operational or technical issues and escalate when needed.
• Lead and support a team of 10 - 40 associates, including training, coaching, and handling performance matters.
• Plan monthly deployment schedules and arrange manpower replacements when required.
• Handle visitor enquiries, feedback, and email correspondence professionally.
• Guide associates in conducting tours and visitor programmes.
• Work with internal teams, vendors, and partners to support operations.
• Prepare and submit monthly revenue reports.

💥 Requirements:

• Strong interpersonal skills
• Proficient in Microsoft Office, Point of Sale Systems, and digital technologies
• Experience in handling various payment modes
• 2 years of front line/ customer service experience, preferably in hospitality
• Skilled in service delivery, problem resolution, and service recovery
• Good telephone etiquette and communication skills
• Flexible in customer interactions in a front-facing role
• Willingness to work on weekends and public holidays

🕙Working Hours: 9:30am to 7:30pm daily (Fridays till 9:00pm)

📆 Working Days: 5 days/ week (Including weekends & PH)

📍 Various Museums: Walking distance from City Hall, Raffles Place, Bras Basah, Bugis MRT

💰 Compensation: Gross up to $3000
*Salary will commensurate with experience*

** Interested individuals, please click APPLY button or send your resume to

*We regret to inform that only shortlisted candidates will be notified.

EA License No: 91C2918
EA Personnel No: R22105888
EA Personnel Name: Wong Zhi Cheng

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