Job description

Organization Overview:

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture.  We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion. 

We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Job Purpose:

This is an exciting opportunity to kick start your career at Citi!  We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations. 

You will play a pivotal part in helping to support the lifecycle of a trade.  Working closely with Business partners, Clients and internal stakeholders to ensure all transactions flow through our front to back Operations teams, with no issues.

You will develop a broad and detailed understanding of the organization’s landscape, culture, processes and Technology.

You will have the opportunity to recommend creative suggestions on how to improve processes to minimize losses from failed internal processes, inadequate controls, and emerging risk better serve our clients

Responsibilities:

• Independently own and proactively manage the post-trade Operational relationship for a portfolio of Japanese Clients, demonstrating a high degree of ownership in resolving complex issues beyond routine client services processing.
• While the primary focus is on Japanese clients, the role also requires supporting the broader team in servicing clients across the APAC region.
• Ensure client queries are acknowledged, investigated, and resolved within expected timeframes in line with Citi standards.
• Provide operational solutions and remediations to eliminate/reduce client or Citi pain points & manual touch-points.
• Provide clients with clear and concise updates relating to (market events, delays, or technology issues).
• Partner with the Sales, Client Executives, look to understand the front to back needs of our clients with the aim of providing them with the most optimal client experience.
• Conduct regular Client visits and engage in Citi-client operational relationship reviews to obtain insights on improvement areas.
• Initiate and drive value-add with strategic partnerships, advisory publications and seminar events.
• Partner with the sales and prospective clients to outline Citi client offering to drive further business growth.
• Perform analytics to review client performance, make suggestions on how to optimize the clients flow through system and client analysis.
• Understand the product and regulatory environment impacting our client portfolio base along with the group procedures and CITI policy's.

Essential Requirements:

• 5+ years of relevant client facing experience
• Experience in Financial Organization i.e. Investment Banking / Investment Management / Hedge Fund / Exchange
• Role has a specific focus on Japanese clients and so requires written and oral fluency in Japanese

Client & Relationship Focus:

• Proven experience managing and expanding client relationships in Japan financial services, particularly with institutional clients.
• Demonstrated ability to grasp client needs, proactively address issues, and provide top-tier service in a dynamic environment. Excellent communication and stakeholder management skills, including conducting client meetings and operational reviews.
• Demonstrated ability to build strong working relationships with internal teams (Sales, Compliance, Operations, Technology) for a seamless client experience.

Analytical & Problem-Solving Skills:

• Strong analytical and problem-solving skills, with the ability to analyze client data, identify trends, and develop solutions to improve operational efficiency and client experience. Proficiency in using data analysis tools and techniques.

Preferred Qualifications:

• Bachelor's degree in a relevant field (e.g., Finance, Business, Economics).
• Understanding of Global financial services working environment and regulatory requirements and risk management principles and relevant industry certifications
• Operational & Market Expertise:
  • Strong understanding of the Listed Derivatives / OTC clearing / Futures market, including trading, operations, regulations, and industry best practices. In-depth post-trade operations knowledge (clearing, settlement, custody, corporate actions).
  • Proven ability to investigate and resolve operational issues efficiently, minimizing client impact. Familiarity with trading and post-trade technology platforms

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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