Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.  The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow.  We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Officer, Collections Senior Supervisor - Hybrid (Internal Job Title: Collections Senior Supervisor – C11) based in Singapore.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Directly lead a team of 8-15 associates to achieve individual and team performance goals.
• Analyze daily performance indicators (e.g. availability) and communicate with employees, encouraging awareness and performance
• Oversees dialer operations by monitoring performance and consistently fine-tuning collection strategies.
• Collaborates closely with regional counterparts, supervisors, and strategic planning units to gather input, refine processes, and align on dialer strategies.
• Participate in various group projects and continuous quality improvement activities
• Appropriately assess risk when business decisions are made, protecting Citi’s reputation, clients, and assets, ensuring compliance with all rules and policies, acting with sound ethical judgment, transparently reporting issues, and holding others accountable to these same standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• Direct line management experience in a call center or production environment preferred Bachelor’s Degree or equivalent experience
• Familiarity and understanding of financial industry preferred
• Management Skills
• 2-5 years’ experience
• Knowledge in dialer will be preferable
• Bachelor’s degree

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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