Editorial summary

The company is seeking a Branch Digital Ambassador to assist customers with banking inquiries and promote digital banking services. The role involves guiding customers on mobile and online banking platforms, supporting registration and navigation, and troubleshooting basic digital issues. The position offers a salary of up to 2,600 and requires excellent customer service skills and familiarity with digital banking solutions. This opportunity is ideal for individuals interested in digital banking and customer engagement.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 23894 first appeared in Job-Q.com on 05 Aug 2026]

The Opportunity

• This is an exciting opportunity to work for one of the leading banks.
• It is an opportunity for a Branch Digital Ambassador to join their team

The Job

• Assist customers with banking enquiries and day-to-day service requests
• Guide customers on the use of digital banking platforms, including mobile banking, online banking, and self-service channels
• Support customers with registration, setup, and navigation of digital banking services
• Promote digital adoption and educate customers on cashless payment solutions
• Troubleshoot basic digital banking issues and escalate complex cases when required
• Proactively engage customers to enhance their banking experience and increase awareness of digital solutions
• Gather customer feedback and support service improvement initiatives
• Identify customer needs and refer relevant banking solutions to the appropriate teams

The Talent

• Excellent interpersonal and communication skills
• Strong problem-solving abilities and a proactive approach to customer service
• Tech-savvy with a genuine interest in digital trends and innovation
• Ability to work independently and as part of a team in a fast-paced environment
• Customer-centric mindset with a passion for helping others

Next Steps

• Send your resume to 
• Email Topic: Branch Digital Ambassador
• Only shortlisted candidates will be contacted

Wu Yue Shan

EA License No: 91C2918

Personnel Registration Number: R25138923

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