Editorial summary

The company is seeking a Call Center Customer Service Officer to manage and resolve customer inquiries via phone, email, social media, and live chat, ensuring prompt and effective responses. The role involves following up with internal teams, escalating issues as needed, and accurately logging interactions into the CRM system. Additional responsibilities include processing and invoicing local and export spare parts orders and generating weekly customer reports. The position offers a monthly salary of S$3,500 and operates on a five-day work week.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 21157 first appeared in Job-Q.com on 23 Jul 2026]

Responsibilities

• Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
• Follow up with internal parties for resolutions.
• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• Customer service request and any follow-up interaction is logged into CRM accurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.
• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
• Spare parts inventory management.

Requirements:

• Experience in Call Centre, Banking or Customer Service (Calls and correspondents) environment will be an advantage
• Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver quality customer service.
• Good analytical, organizational, and documentation skills.
• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word and PowerPoint.

Please forward your resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602) : lex@strategysolutions.com.sg

(NOTE: The following information should be included in the resume. Thank you)

1. Date of Availability

2. Detailed Job Scope

3. Reason for Leaving for All Employments

4. Salary Expectation

Shortlisted candidates will be notified for an interview.

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