Editorial summary

The company, a global leader in gateway services, is seeking a Customer Service Officer to join their airport operations team in Singapore. The role involves managing daily operations, leading and mentoring staff to ensure excellent passenger experience, and maintaining safety and security standards. Candidates should possess strong leadership skills and a commitment to high service standards. The position offers a salary of 2,400 SGD.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

Our client is a global leader in gateway services, who is seeking to recruit a Customer Service Officer (Location: Airport). This position is based in Singapore.

Customer Service Officer (Location: Airport)

Responsibilities

· Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.

· Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards.

· Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.

· Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

Requirements

• A diploma in any discipline

[This job id 12818 first appeared in Job-Q.com on 06 Jun 2026]


• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Team player in a fast-faced environment.
• Independent and able to multi-task
• Able to prioritise tasks effectively to ensure most important tasks are completed on time
• Able to work on Rotating shifts

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to jobs@jjconsulting.com.sg stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

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