Editorial summary

The company is seeking a Call Centre Coordinator on a 2-year contract to assist with monitoring clients’ wellbeing, coordinating health and social care administration, and directing clients to appropriate community resources. The role involves maintaining updated care plan documentation, encouraging healthy lifestyle changes, escalating complex cases to senior coordinators, and ensuring confidentiality while safeguarding client data. Key requirements include experience in health and social care administration, strong communication skills, the ability to maintain confidentiality, and the capacity to support daily operational workflows and service standards. Compensation is 3200.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/call-centre-coordinator-2-years-contract-37987 first appeared in Job-Q.com on 14 Oct 2026]

Job Description:

• Assist and providing of support in monitoring clients' wellbeing through regular check-ins and directing clients to appropriate community resources
• Coordinating health and social care administration with various stakeholders.
• Maintaining of the updated documentation of care plans
• Encouraging and empowering clients towards healthy lifestyle changes
• Escalating complex cases to senior coordinators when required.
• Ensure consistent service standards, execute daily operational workflows and maintain confidentiality whilst safeguarding client data.
• Achieve service levels as determined and maintain low abandoned call rates through efficient call handling.
• Support community outreach and engagement efforts as required.
• Additional duties may be assigned by your supervisor as required.

Job Requirement:

• Min GCE N Level and Above.
• Min 4 years working experience contact centre or eldercare experience
• Required to work 12 hours rotating shift

To submit your application, please apply online or call +(65) 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

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