Editorial summary

The company is seeking a Call Centre Team Lead (Contract/Permanent) responsible for overseeing daily channel operations, managing inquiries, escalations, and issue resolutions. The role involves acting as the first point of contact for channel-related issues, developing response protocols, troubleshooting operational problems, and collaborating on process improvements and training initiatives. Candidates should possess strong communication and problem-solving skills, with experience in call center management preferred. The position offers a salary of 4,800.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 32652 first appeared in Job-Q.com on 16 Sep 2026]

• Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.

• Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with ServiceSG’s Service Transformation & Planning Team.

• Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.

• Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.

• Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.

• Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.

• Communicate and coordinate with internal and external stakeholders to address operational challenges.

• Assist in preparing reports and metrics for internal reviews and meetings.

Requirements

• Minimum Diploma or Degree in any discipline
• Preferably with 3 to 5 years of relevant experiences
• Preferably with some supervisory experiences

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to:
EA License No:99C4599

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