Editorial summary

The Central Hospital seeks a Customer Experience Officer to manage patient information, coordinate appointments, arrange admissions, and serve as the primary contact for patients, doctors, and internal stakeholders. The role supports private and external inquiries, ensures proper data handling and documentation in line with hospital policies, and requires flexibility to be on-call on weekends when rostered. The position operates Monday to Friday, 8:30 am–6:00 pm, with a monthly salary of 3,500 USD. The company emphasizes accurate data management, professional patient service, and adherence to clinical and operational guidelines.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/central-hospital-customer-experience-officer-up-3500-mon-fri-office-hours-hcy-36813 first appeared in Job-Q.com on 08 Oct 2026]

Working Hours: Mon- Fri Office hours (830am-6pm), have to be open to on call duties on weekends if rostered

Location: Central

• Ensure patient information is updated in an accurate and timely manner
• Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices
• Support all enquiries from private patients, external and internal stakeholders
• Co-ordinate appointments that best match patients’ requests while ensuring all clinical and operational guidelines are met
• Arrange admissions and act as the point of contact for patients, doctors and internal stakeholders
• Practice good listening and probing skills to understand patients’ / NOKs’ requests and identify their needs
• Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity)
• Support initiatives to provide go-the-extra-mile service to patients and NOKs
• Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary
• Co-ordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless patient journey
• Support direct admission and air evacuation

Job Requirements:

• Min Diploma in any discipline
• At least 3-4 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting role
  
  

For interested candidates, please send your most recent and updated resume to 

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

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