Editorial summary

The company is seeking a Client Services Executive / Customer Service Officer to join its client services team in the financial services sector. The role involves handling incoming client enquiries via phone, email, and walk-ins, guiding clients through online account access, and resolving login and portal issues to ensure a smooth customer experience. Key requirements include a proactive, service-oriented mindset and strong communication skills; prior customer service experience in financial services is preferred. Compensation includes a salary of 3000 for office-hours, structured role.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/client-services-executive-customer-service-officer-hdcc-40950 first appeared in Job-Q.com on 31 Oct 2026]

Enjoy a structured office-hours role where you can make a difference through quality customer support!

We are looking for a proactive and service-oriented individual to join a dynamic client services team within the financial services industry. If you enjoy engaging with clients, resolving enquiries and ensuring a smooth customer experience, this could be the opportunity for you!

Key Responsibilities:

• Handle incoming client enquiries through phone calls, emails and walk-ins, providing timely and professional assistance.
• Guide clients through online account access, login issues and portal navigation.
• Assist with account-related enquiries and provide clear solutions to clients' concerns.
• Conduct outbound follow-ups to obtain additional information and ensure clients' requests are addressed.
• Work closely with internal departments to investigate and resolve client issues.
• Monitor assigned cases from start to finish, ensuring timely follow-through and proper closure.
• Escalate complex enquiries and feedback to the relevant team members or supervisors.
• Provide administrative and operational support to the customer service team when required.

Interested applicants are welcome to apply!

Submit your resume to

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

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