Job description

Our client is a global leader in gateway services, who is seeking to recruit a Customer Care Specialist (Baggage Services). This position is based in Singapore.


Customer Care Specialist (Baggage Services)


Responsibilities


You will attend to passengers at arrival claims with mishandled and damaged baggage.

• Raise reports of mishandled and damaged bags, in according to the various airline requirements.

• Trace mishandled baggage and keep passengers informed of the tracing status

• Assist passengers with odd size bags

• Answer hotline calls on baggage matters


Requirements

• Possess 4 GCE ‘N’ level credits / 3 GCE ‘O’ level passes or equivalent

• Professionalism, Patience and a "People-first" attitude

• Comfortable with shift work


JJ Consulting Services

EA Licence No.: 12C6207


Applicants are invited to send in a MS Word resume to jobs@jjconsulting.com.sg stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified

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Job Summary

  • Published on: 11 May, 2026
  • Category: Customer Service
  • Vacancy: 1
  • Job type: Permanent
  • Salary: 2500
  • Location: On site
  • Job Nature: Permanent

Company Details

JJ Consulting Services is a recruitment firm and a preferred partner for multi-national companies and organisations seeking expansion in Asia. Our recruitment consultants come with in-depth industry and functional-area expertise, and we are committed to bring the best professional and staffing solutions to our clients and candidates alike.