Customer Care Specialist (Baggage Services)
On site
Permanent
Editorial summary
The company, a global leader in gateway services, is seeking a Customer Care Specialist (Baggage Services) based in Singapore. The role involves assisting passengers with mishandled or damaged baggage on arrival, raising reports according to airline requirements, tracing baggage, supporting passengers with odd-sized bags, and handling baggage-related hotline inquiries. Key requirements include possession of 4 GCE ‘N’ level qualifications and relevant customer service experience. The position offers a monthly salary of 2,500 SGD.
This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.
Job description
Our client is a global leader in gateway services, who is seeking to recruit a Customer Care Specialist (Baggage Services). This position is based in Singapore.
Customer Care Specialist (Baggage Services)
Responsibilities
You will attend to passengers at arrival claims with mishandled and damaged baggage.
• Raise reports of mishandled and damaged bags, in according to the various airline requirements.
• Trace mishandled baggage and keep passengers informed of the tracing status
• Assist passengers with odd size bags
• Answer hotline calls on baggage matters
[This job https://singapore.job-q.com/jobs/detail/customer-care-specialist-baggage-services-39511 first appeared in Job-Q.com on 23 Oct 2026]
Requirements
• Possess 4 GCE ‘N’ level credits / 3 GCE ‘O’ level passes or equivalent
• Professionalism, Patience and a "People-first" attitude
• Comfortable with shift work
JJ Consulting Services
EA Licence No.: 12C6207
Applicants are invited to send in a MS Word resume to stating position applying for/present/expected salaries and earliest available date.
We thank all applicants in advance and regret that only short listed candidates will be notified
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Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf
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JJ CONSULTING SERVICES
Job Summary
- Published on: 23 Oct, 2026
- Category: Customer Service
- Vacancy: 1
- Job type: Permanent
- Salary: 2500
- Location: On site
- Job Nature: Permanent
Company Details
- Name: JJ CONSULTING SERVICES
- UEN: 53069760B
- Location: Singapore