Editorial summary

The company is seeking a Customer Experience Executive at Changi, offering a salary of up to $3,200 plus performance bonuses. The role involves delivering exceptional customer service by managing inquiries, feedback, complaints, and compliments through email and feedback portals. Candidates should possess strong communication skills, active listening abilities, and the capacity to resolve customer issues professionally while collaborating with internal and external stakeholders. The position emphasizes building product knowledge and supporting online customer experience initiatives.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 15755 first appeared in Job-Q.com on 20 Jun 2026]

[Job ID: 1615054]

Responsibilities

• Deliver exceptional customer service by handling enquiries, feedback, complaints, and compliments via email and feedback portals.
• Resolve customer issues promptly and professionally to ensure a positive and memorable experience.
• Build in-depth knowledge of products and services to provide tailored recommendations and solutions.
• Apply active listening to understand customer needs and manage expectations effectively.
• Collaborate with internal teams and external stakeholders to achieve service excellence targets.
• Support and manage customer experience across online, onsite, social media, and delivery touchpoints.
• Implement and maintain service recovery protocols to address service gaps.
• Analyse customer feedback and share actionable insights to improve overall customer experience.
• Participate in training and development programmes to enhance service skills and product knowledge.
• Perform ad-hoc duties as assigned by supervisors.

Requirements

• Minimum 1 year of customer service-related experience with proven track records in similar responsibilities.
• Proficiency in Microsoft Excel (intermediate level) is required.

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