Editorial summary

The company is seeking a Retail Supervisor for the Household and Toys department, responsible for maintaining product knowledge, managing customer and VIP databases, and overseeing daily store operations including cashiering, stock control, and visual merchandising. The role involves handling customer feedback, supporting online store activities, and participating in digital marketing initiatives. The position offers a salary of 3,650. Candidates should possess strong communication skills, retail experience, and the ability to manage multiple store functions effectively.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 15759 first appeared in Job-Q.com on 20 Jun 2026]

[Job ID: 1612583]

Responsibilities

• Maintain strong product and store knowledge to consistently promote merchandise and services at high service standards.
• Build, update, and manage customer and VIP databases, tracking preferences and shopping history.
• Handle customer feedback and complaints professionally, escalating insights and recommendations to management.
• Oversee daily store operations including cashiering, stock control, housekeeping, visual merchandising, and sales administration.
• Support online store operations and participate in digital marketing initiatives.
• Receive and verify merchandise for quantity, quality, sizing, and pricing accuracy.
• Provide feedback on merchandise quality, pricing consistency, saleability, and delivery reliability.
• Execute visual merchandising according to assigned themes and concepts, recommending improvements to displays, fixtures, and promotional materials.
• Monitor stock levels through daily checks, physical stock takes, replenishment of fast-moving items, and reporting of slow- or out-of-stock items.
• Train, mentor, and supervise retail staff and promoters on service standards, selling techniques, product knowledge, POS usage, grooming, and company policies.
• Monitor staff performance, attendance, and duty rosters, providing structured feedback to management.
• Enforce safety and security procedures, including fitting-room controls and incident reporting.
• Maintain high housekeeping standards across sales areas, fixtures, and product displays.
• Update and maintain administrative records including VIP lists, SKUs, stock data, and daily sales reports.
• Perform other job-related duties as assigned.

Requirements

• Minimum 2–3 years of retail experience.
• At least 1 year of experience in a supervisory or team-leading role.
• Hands-on experience with POS systems, cashiering, and daily sales administration.
• Proven experience in stock control, visual merchandising, and staff supervision.

To Apply, please kindly email your updated resume to cv_estheryip@goodjobcreations.com.sg

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EA Personnel Name: Yip Yan Wen, Esther

EA Personnel Reg. no.: R25152371

EA License no.: 07C5771

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