Editorial summary

The company is seeking a Customer Service Executive to manage customer inquiries, resolve complaints, and coordinate order processing through phone, email, and ticketing systems. The role involves building strong customer relationships, monitoring feedback, and ensuring timely delivery of orders. The position offers a basic salary of $3,800 (with relevant experience), along with AWS and VB5 benefits, and requires five days of office work from 8:30 am to 5:30 pm at Tampines. Candidates should have relevant experience in customer service operations.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 33016 first appeared in Job-Q.com on 17 Sep 2026]

Info can be shared ATM: -

• Basic UP $3800 (With Relevant Exp) + AWS + VB
• 5 Days office hours (8:30am to 5:30pm)
• Tampines

Your Responsibilities: -

• Manage customer service operations by responding to inquiries, resolving complaints and claims, and providing timely support through phone, email, and ticketing systems.
• Manage customer orders by processing purchase orders, coordinating stock allocation, and arranging timely delivery to meet customer requirements.
• Build and maintain strong customer relationships through regular communication, meetings, feedback monitoring, and proactive engagement, including recommending relevant products.
• Monitor and improve customer service performance by preparing monthly reports, identifying areas for improvement, and supporting the implementation of service policies and procedures.
• Collaborate with internal teams to ensure timely resolution of customer issues and support continuous improvement initiatives and other assigned projects.

You will need: -

• Diploma in any discipline
• Competency in using SAP/S4 Hana SD module
• Willing to travel overseas 1-2 times a year

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