Editorial summary

The company is seeking a Customer Service Executive to manage customer and guest interactions within the F&B, hospitality, or retail sectors. The role involves handling customer feedback and complaints, coordinating with foodcourt tenants on operational matters, and overseeing daily foodcourt operations to ensure cleanliness, service quality, and compliance. Candidates should possess strong communication skills and a customer-centric approach. The position offers a salary of 3,500.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

Key Responsibilities:

1. Customer & Guest Handling: Attend to customer feedback and complaints, ensuring issues are resolved effectively to deliver a positive guest experience aligned with MBS service expectations.

2. Tenant Coordination: Liaise with foodcourt tenants on operational matters, including service standards, feedback follow-ups, and issue resolution, ensuring tenants uphold a consistent, customer-centric service approach.

3. On-Ground Operations: Monitor daily foodcourt operations to ensure cleanliness, service quality, and compliance with operational guidelines, maintaining an environment that reflects hospitality standards expected at Marina Bay Sands.

4. Problem Resolution: Investigate and resolve operational and customer-related issues proactively, coordinating with tenants and internal teams when necessary to ensure swift recovery and service excellence.

5. Communication: Act as the main point of contact between customers, tenants, and management to ensure smooth operations

6. Reporting & Documentation: Record incidents, complaints, and feedback for tracking, analysis, and continuous service improvement.

Requirements:

• Minimum 3 years of front-facing customer service experience (hospitality, F&B, or retail preferred)
• Strong interpersonal and communication skills
• Ability to handle customer complaints professionally
• Strong problem-solving and conflict resolution skills

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref71@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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