Editorial summary

The company is seeking a Customer Service Executive to join their customer-focused team, responsible for assisting customers and advisors via calls, emails, and service requests. The role involves addressing inquiries related to policies, account requests, and guiding customers in using online portals and mobile applications, while professionally managing feedback and complaints. The position offers a salary of 4,000 and requires strong communication skills and a customer-oriented approach. This opportunity is ideal for individuals looking to build their experience in customer service within a supportive environment.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/customer-service-executive-hdcc-35739 first appeared in Job-Q.com on 03 Oct 2026]

Your Next Customer Service Opportunity

Looking to build your customer service experience?

Join a customer-focused team where you will play an important role in assisting customers and advisors across multiple service channels, while delivering a smooth and consistent customer experience.

What You’ll Be Doing

• Attend to customer and advisor enquiries through calls, emails and service requests.

• Handle enquiries relating to policies, account requests and related services.

• Assist customers with the use of online portals and mobile applications.

• Manage feedback and complaints professionally, ensuring cases are followed through to resolution.

• Handle escalated enquiries and provide appropriate assistance based on established service standards.

• Make outbound calls to new customers and existing customers for follow-ups when required.

• Work closely with internal teams and other contact centre functions to resolve customer issues.

• Support departmental administration, workflows, process improvements and assigned projects.

• Ensure all activities are carried out in accordance with internal procedures and relevant regulatory requirements.

What We’re Looking For

• Min Diploma or equivalent tertiary qualification.

• Customer-focused with a genuine interest in delivering quality service.

• Strong verbal and written communication skills, with good interpersonal and empathy skills.

• Able to handle customer feedback and escalations calmly and professionally.

• Adaptable and able to pick up new systems, processes and product knowledge quickly.

• Proactive, self-motivated and willing to contribute ideas for improving customer experience and operational efficiency.

📩 Interested? Send your CV to:

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

Scam prevention reminder: You should not make any pre-payment when applying for any job.

Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf