Editorial summary

The company is seeking a Customer Service Executive specializing in Overseas Coordination for freight forwarding services. The role involves maintaining high service standards for overseas partners, supporting customer satisfaction, and identifying new business opportunities. The position is based in Loyang, with working hours from Monday to Friday, and offers a salary package that includes basic salary, performance bonuses, AWS, and medical benefits. This is a permanent role requiring strong customer service skills and knowledge of freight forwarding operations.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 19122 first appeared in Job-Q.com on 11 Jul 2026]

Job Description

• Industry/ Organization Type: Freight Forwarding, Packing and Crating Services
• Position Title: Customer Service Executive (Overseas Coordination – Freight Forwarding)
• Working Location: Loyang
• Working Hours: 5 Days (Monday – Friday, 8:30 AM – 5:30 PM / 9:00 AM – 6:00 PM)
• Salary Package: Basic Salary + PB + VB + AWS + Medical Benefits
• Duration: Permanent Role

Key Responsibilities

• Ensure high service standards for overseas partners, support customer satisfaction, and identify new business opportunities.
• Maintain service quality by following standard procedures and customer service practices.
• Respond to customer enquiries on quotations and operations accurately and in a timely manner.
• Handle enquiries from overseas partners, prepare quotations, and follow up accordingly.
• Coordinate with overseas partners for incoming and outgoing shipments.
• Reach out to local customers and provide service support.
• Understand sea and air shipment processes for both inbound and outbound operations.
• Manage shipment-related issues and coordinate solutions.
• Perform accurate data entry and maintain reports.
• Perform ad-hoc duties as assigned.

APPLY NOW!!!

• At least 2 years of relevant working experience.
• Positive attitude with a customer-focused approach.
• Able to work in a fast-paced environment.
• Basic knowledge of sea and air shipment procedures is preferred.
• Good communication skills and able to work well in a team.
• Able to work independently with minimal supervision.
• Willing to work additional hours when required.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84487 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Scam prevention reminder: You should not make any pre-payment when applying for any job.

Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf