Editorial summary

CitiSpa in Singapore is seeking a Customer Service Manager to lead its front-of-house team and ensure an exceptional client experience across all touchpoints. The role involves managing reception operations, resolving customer feedback, and maintaining high service standards to promote client satisfaction. The ideal candidate should be warm, organized, and service-oriented. The position offers a full-time, on-site role with a salary of SGD 5,000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 13692 first appeared in Job-Q.com on 12 Jun 2026]

Customer Service Manager — CitiSpa

📍 Singapore | Full-time | On-site

About Us

CitiSpa is a Singapore-based spa dedicated to delivering relaxing, premium and personalised wellness experiences. We're looking for a warm, organised and service-driven Customer Service Manager to lead our front-of-house team and ensure every client enjoys an exceptional experience from booking to follow-up.

The Role

You'll own the client experience across every touchpoint — leading the reception and customer service team, resolving feedback with care, and setting the service standards that keep clients coming back.

What You'll Do

• Lead, train and motivate the front desk and customer service team to deliver consistently outstanding service
• Oversee the end-to-end client journey — bookings, check-in, follow-ups and aftercare communication
• Handle client feedback, complaints and escalations professionally and promptly
• Set, monitor and uphold service standards and SOPs across the team
• Manage appointment scheduling, capacity and customer flow to optimise the experience
• Drive client retention, satisfaction and membership/package renewals
• Coordinate closely with therapists and management to ensure smooth daily operations
• Track service metrics (satisfaction, retention, response times) and report on improvements
• Support promotions, loyalty initiatives and client communications

What We're Looking For

• 3–5+ years of customer service experience, with at least 2 years in a supervisory/managerial role
• Background in spa, wellness, beauty, hospitality or premium service industries strongly preferred
• Proven ability to lead a team and elevate service standards
• Excellent interpersonal, communication and problem-solving skills
• Calm, warm and professional under pressure
• Organised, detail-oriented and comfortable managing schedules and systems
• Genuine passion for client care and wellness

What We Offer

• Competitive salary + performance incentives
• A supportive, friendly team environment
• Opportunity to lead and shape the client experience at a growing spa

Ready to create exceptional experiences with us? Send your CV to enquiry@citispa.com.sg

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