Editorial summary

The company is seeking a Customer Service Officer responsible for accurate and prompt entry of orders into the system, ensuring timely processing via hotline, email, and sales orders. The role involves communicating critical delivery information and adhering to procedures for orders with restrictions or requiring approvals. The position offers a salary of 3,000 and requires attention to detail, effective communication, and adherence to company protocols.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 13790 first appeared in Job-Q.com on 13 Jun 2026]

• Perform accurate and prompt entry of orders in the system.
• Ensure timely and accurate processing of orders received through the order hotline and faxes.
• Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery.
• Deliver prompt and efficient service to order processing via call centre hotline, email, sales order.
• Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to.
• Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
• Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
• Ensure timely feedback of all problems and issues from customers and principals.
• Train new customer service agents and provide support / buddy system to new employees.
• Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.
• Ensure strict adherence and compliance to ISO procedures.

Job Requirements:

• N level with 1-2 year of experience.
• ITE/ Diploma with NO Experience is welcome to apply. Training provided.
• Call centre experience preferred OR
• Experience in customer service/customer support role advantageous.

Interested applicants, please email your resume to jobs@e-ployment.com.sg

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan/ R1108310

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