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The company, a global leader in gateway services, is seeking a Customer Service Officer for an airport-based role in Singapore. The position involves leading a team to manage daily operations, ensuring a positive passenger experience, and maintaining safety, security, and service standards. Candidates should possess strong leadership skills and a commitment to high-quality customer service. The salary for this role is SGD 2,400.
This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.
Our client is a global leader in gateway services, who is seeking to recruit a Customer Service Officer (Location: Airport). This position is based in Singapore.
Customer Service Officer (Location: Airport)
Responsibilities
· Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.
· Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards.
· Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.
· Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.
Requirements
[This job id 18032 first appeared in Job-Q.com on 05 Jul 2026]
JJ Consulting Services
EA Licence No.: 12C6207
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Job posting URL: https://singapore.job-q.com/jobs/detail/customer-service-officer-aviation
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