Editorial summary

The company, a global leader in gateway services, is hiring a Customer Service Officer (Aviation) based at the airport in Singapore. The role involves overseeing daily operations, leading and mentoring a team to ensure a positive passenger experience, and making final decisions on key matters. It requires strong leadership, customer service excellence, and strict adherence to safety, security, and standard operating procedures. The position offers a salary of 2400.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

Our client is a global leader in gateway services, who is seeking to recruit a Customer Service Officer (Location: Airport). This position is based in Singapore.

Customer Service Officer (Location: Airport)

Responsibilities

· Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.

· Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards.

· Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.

· Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

Requirements

• A diploma in any discipline

[This job https://singapore.job-q.com/jobs/detail/customer-service-officer-aviation-40005 first appeared in Job-Q.com on 25 Oct 2026]


• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Team player in a fast-faced environment.
• Independent and able to multi-task
• Able to prioritise tasks effectively to ensure most important tasks are completed on time
• Able to work on Rotating shifts

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

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