Editorial summary

The company is seeking a Customer Service Officer on a contract basis to provide professional and empathetic support to customers. The role involves responding promptly to inquiries, communicating through various channels, resolving customer requests, and promoting digital services. Candidates should demonstrate strong communication skills, multitasking ability, and a commitment to delivering high-quality service. The position offers a monthly salary of 3,500.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 27210 first appeared in Job-Q.com on 24 Aug 2026]

Key Accountabilities & Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries on general and transactional enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Able to multi-task while communicating with customers and toggle between system
• application screens in a fast-paced environment.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery.
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues.
• Operating Hours are from 8:30am - 8:30pm(8.5hours), on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.
• Shift hours mentioned below
  (1) 8.30am-6pm
  (2) 8.45am-6.15pm
  (3) 10am-7.30pm
  (4) 11am-830pm
• Shift going up till 12am

Requirements

• Min GCE O levels or higher
• Possess high-quality customer service skills and a professional communication style
• Candidates with no experience are open to apply

Interested candidates may send their resume and cover letter directly to ,stating the position as the subject title in the email.
Hibah Bakhtavar |EA License No. 023423 | Personnel Registration No. R21103109

Scam prevention reminder: You should not make any pre-payment when applying for any job.

Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf