Editorial summary

The company is seeking multiple contract Bank Officers (Customer Facing) with a salary of 3,400. The role involves handling over-the-counter transactions accurately, assisting customers with inquiries, promoting bank products and digital services, and ensuring high standards of customer service. Candidates should be capable of managing customer wait times, addressing complaints, and performing banking activities in compliance with regulatory requirements. The position emphasizes maintaining customer confidence and delivering efficient banking operations.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 27209 first appeared in Job-Q.com on 24 Aug 2026]

Responsibilities:

• Able to handle over-the-counter transactions in an efficient and accurate manner.
• Assist in customers' enquiries and ensure the Company's service delivery standards are met in achieving total customer satisfaction.
• Prospect and introduce customers to the Bank's products and services.
• Educate and migrate customers to use digital platform.
• Manage customer wait time and service level.
• Manage customer negative impact and complaints.

Operations & Financial

• Perform all banking activities in accordance with the Bank's regulatory requirement.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to self and team effort by accomplishing related results needed.

Requirements:

• Diploma/Higher NITEC/Degree in Banking/Finance or any similar industry
• Highly adaptable and ability to deal with ambiguity.
• Experience in delivering customer journeys, and digital features
• Adept at use of data to drive productivity and performance.
• Willing to work on weekends
• Training will be provided

Interested Candidates may send their resume and cover letter directly to ,stating the position as the subject title in the email.
Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

Scam prevention reminder: You should not make any pre-payment when applying for any job.

Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf