Editorial summary

The company is seeking a Customer Service Officer (Frontline) in Insurance to handle walk-in inquiries from policyholders, representatives, and business partners, and to follow up on unresolved cases within required timeframes. The role also involves managing customer feedback and complaints, delivering accurate information, and ensuring compliance with company policies and regulatory requirements. Key requirements include professional communication, risk awareness, and the ability to support other service channels and participate in ad-hoc projects. Compensation is 4500.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/customer-service-officer-frontline-insurance-nkc-39544 first appeared in Job-Q.com on 23 Oct 2026]

Handle walk-in enquiries and requests from policyholders, representatives and business partners on insurance-related matters.

Follow up on unresolved cases and customer requests within the required timeframe.

Manage customer feedback, appeals and complaints professionally.

Provide accurate information and deliver a positive customer service experience.

Ensure compliance with company policies and regulatory requirements.

Identify and escalate potential risks or issues when required.

Support other customer service channels and service centres when needed.

Assist with projects and other ad-hoc duties as assigned.

Interested applicants may email resume to

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

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