Editorial summary

The company is seeking a Customer Service Officer for a one-year contract in the insurance sector, offering a salary of 3,900. The role involves handling customer and financial advisor inquiries via phone, email, and in person, as well as assisting with portal and mobile app usage. The candidate will manage service requests, resolve complaints, and ensure compliance with service standards and regulatory requirements. Prior experience in customer service and strong communication skills are desirable for this position.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 32812 first appeared in Job-Q.com on 17 Sep 2026]

Job Responsibilities:

• Handle customer and financial advisor enquiries, requests and feedback across phone, email and in-person channels.
• Assist customers with the use of company portals and mobile applications.
• Manage and follow up on service requests and complaints to ensure timely resolution.
• Handle escalated enquiries from junior team members and outsourced contact centre staff.
• Make outbound calls to welcome new customers and follow up with existing customers.
• Ensure all customer interactions comply with service standards, internal procedures and regulatory requirements.
• Assist with departmental administration, workflow improvements and other projects as assigned.

Interested applicants may email resume to

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

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