Editorial summary

The company is seeking a Customer Support Engineer responsible for providing technical and Aircraft-on-Ground (AOG) support to airlines and military operators. The role involves interfacing with Field Support Managers, the Customer First Centre, and operators, as well as participating in event resolution, service reporting, and reliability monitoring. Candidates should be capable of supporting urgent field events outside normal working hours and possess strong technical communication skills. The position offers a salary of 7,000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 25306 first appeared in Job-Q.com on 13 Aug 2026]

Responsibilities:

• Provide technical and Aircraft-on-Ground (AOG) support to airlines and military operators.
• Interface with Field Support Managers, Customer First Centre (Technical Help Desk) and operators through daily AOG meetings.
• Part of the Programs team for event resolution, screen team meeting, service difficulty reporting, reliability monitoring, and campaigns.
• Lead and provide support on field escape containment.
• Review and draft technical publications, special instructions and service bulletins.
• Able to provide after normal work hours support to urgent field events as required.

Requirements:

• Bachelor’s degree in Engineering or equivalent.

• Minimum 5 years’ experience in aero engine aftermarket role.

• Expert level understanding of gas turbine engine operation and maintenance.

• Demonstrated leadership skills with the ability to negotiate with and influence others to drive actions to closure.

• Possess high degree of initiative and judgment in analysis of service and engineering data and translate into action plans and strategy.

• Customer focused and proven customer relationship management skills.

• Possess excellent communication skills and strong business acumen.

• Database management and metrics reporting skills, statistical analysis.

• Project management skills.

• Team player, who is motivated, self-driven, flexible and agile.

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Submit your application by emailing your updated CV to

or

Reach out directly +65 9247 2216

Berry Lim|R231117685|05C3451

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