Job description

Key Responsibilities

Stakeholder Engagement and Problem Discovery

• Engage internal business users and stakeholders to identify operational pain points, business needs, and opportunities for digital automation or productivity improvements.
• Facilitate discussions, discovery sessions, and workshops to gather insights and define problem statements clearly.
• Build strong relationships with stakeholders across the organisation to understand evolving needs and priorities.
• Translate business challenges into clear product opportunities and requirements for the development team.

Product Planning and Delivery Coordination

• Work closely with the Developer Lead to shape product direction, priorities, and delivery plans.
• Define product requirements, user needs, and expected outcomes to guide solution development.
• Manage delivery timelines and coordinate with relevant stakeholders to support smooth and timely execution.
• Monitor progress across product portfolio and maintain visibility of key milestones and priorities.
• Support prioritisation and decision-making by balancing business value, delivery timelines, and available resources.

Product Advocacy and Community Building

• Drive awareness and adoption of products across internal business units.
• Develop and implement product advocacy initiatives such as user onboarding sessions, showcases, demos, internal communications, and product updates.
• Build and sustain a user community around the products, including champions networks, engagement forums, and feedback channels.
• Promote user engagement and encourage knowledge-sharing to strengthen product uptake and long-term success.

Adoption and Value Tracking

• Monitor and assess product adoption levels to ensure solutions are being effectively utilised by intended users.
• Gather and analyse user feedback, adoption data, and stakeholder input to evaluate product performance and business value.
• Identify barriers to adoption and work with stakeholders and developers to address issues and improve user experience.
• Provide regular updates on product adoption and value realisation to relevant stakeholders.
• Support continuous product improvement based on user insights and business needs.

Requirements

Education

• Good Honours degree in any discipline.

Experience

• At least 5 years of relevant experience in product management, digital transformation, or a similar role.
• Proven experience in stakeholder engagement, requirements gathering, and problem discovery.
• Experience working with technical teams to develop and deliver digital products or solutions.
• Experience managing timelines and coordinating product or project delivery activities.
• Experience in driving user adoption, engagement, or change initiatives will be an advantage.

Skills and Competencies

• Strong stakeholder management and interpersonal skills.
• Ability to translate business needs into actionable product requirements.
• Good understanding of digital product delivery and user adoption strategies.
• Ability to work effectively across business and technical teams.

What you need to do now  

If you're interested in this role, click 'apply now'to forward an up-to-date copy of your CV, or call Denise at Hays on +65 96110531 or email denise.lee@hays.com.sg for a confidential discussion.  

Referrals are welcome. 

EA Reg Number: R21103035 

EA License Number: 07C3924 | Company Registration No:200609504D