On site
Full Time
The company is seeking an Executive/Customer Engagement professional for a two-year contract to serve as the primary point of contact for customer inquiries at the Temasek SkillsFuture Academy. The role involves managing customer queries through various channels, coordinating with internal teams, and assisting with lead generation and engagement activities. Candidates should possess strong communication skills and customer service experience. Compensation details are not specified.
This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.
[This job id 15946 first appeared in Job-Q.com on 22 Jun 2026]
[What the role is]
This is a customer facing position with the Temasek SkillsFuture Academy.[What you will be working on]
The Customer Engagement Executive will be expected to perform the following responsibilities when appointed:
• Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow-up within 3 working days.
• Assist customers/students with product and service-related queries, issues, and requests via multiple channels (emails, calls, walk-ins)
• Conduct lead follow-up on programme/course enquiries, including tracking responses and closing the loop with customers.
• Resolve concerns and complaints effectively, aiming for first-contact resolution.
• Support operations at the TSA One-Stop Centre to ensure a customer-ready environment.
• Provide administrative and logistics support for events (e.g., Graduation Ceremony, new Course Orientation, Partners Appreciation Event, SkillsFuture Festival), and ad-hoc duties as required.
[What we are looking for]
• Qualification in any discipline with at least 2 years of experience in customer facing / engagement positions.
• Service quality mind-set with good communication skills.
• Meticulous and systematic.
• A team player with high initiative, resourceful and savvy with digital technology.
• Good time management, ability to multi-task and prioritise work.
• Proficient in Microsoft Office Suite applications, including Excel, PowerPoint, and Word.
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Job posting URL: https://singapore.job-q.com/jobs/detail/executive-customer-engagement-2-year-contract
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