Editorial summary

The company, a leading bank, is seeking a Fraud Resolution Investigator to review and resolve customer fraud-related cases within Fraud Operations. The role involves independently investigating complaints, analyzing transactions and evidence, and applying bank policies and regulatory requirements to determine case outcomes. The investigator will collaborate with internal teams, document findings and recommendations, identify fraud patterns, escalate emerging risks, and meet defined turnaround times. The position offers a salary of 6600.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/fraud-resolution-investigator-fraud-operations-customer-complaints-retail-banking-hdc1-43036 first appeared in Job-Q.com on 14 Nov 2026]

A leading bank is looking for a Fraud Resolution Investigator to review and resolve customer fraud-related cases. You will investigate independently, apply policy and protect customers and the bank from fraud risk.

What You'll Be Doing

• Review and investigate customer complaints involving fraud independently
• Analyse transactions and evidence to determine case outcomes
• Apply bank policies, procedures and regulatory requirements
• Work with internal teams to resolve cases promptly
• Document findings and recommendations clearly
• Identify fraud patterns and escalate emerging risks
• Meet turnaround times and quality standards
• Support control and process improvements

What You'll Bring

• Diploma or Degree in any discipline and above
• Experience in banking operations, fraud, risk or investigations is an advantage
• Strong analytical and problem-solving skills
• Meticulous with a good eye for detail
• Sound judgement and ability to work independently
• Strong stakeholder engagement skills
• Proficient in Microsoft Office

What's In It For You

• Exposure to fraud risk management in a leading bank
• Structured training
• Accessible location near MRT

Interested? Click Apply or send your updated CV to

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

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